Being a bb with the BBB
I do not know if i posted about this before, but if not here is the deal. I have been hearing a strange thumping sound from my car. it only occurs when I'm driving, not when I'm parked. The faster i accelerate the more constant it becomes to the point where it mimics a helicopter propeller.

I took the car the Strauss auto. I had been there once before for tires and they seemed reliable. I own a Saturn, and the closest dealership to go to is 20 miles away. They closed the 2 dealers closest to me in Feb. So to avoid having to go that far i took it o my local shop.

I take it in and they tell me I need new breaks and front tires. $700 worth of work. I called dad to see what he said. He said that sounded right. So I go ahead with the work. 4 HOURS LATER I AM FINALLY GETTING MY CAR BACK. I get in to go and i hear the same exact noise. WTF!!!!!!!! I turn around and go back in. I get the mgr, front desk clerk and mechanic all telling me that the the fixes may or may not have fixed the problem. The mechanic then tells me that it might be one of the bearings on the wheel, but the sound is not pronounced enough yet and to come back in a week. WHATEVER. I pay my bill and leave. I get on the highway to go home and the sound is just and strong as it was 4 hrs ago when i brought the car in.

I tell C about this and he tells me I made my decision a little too quickly and should have spoken to him or gone to another mechanic to get another opinion. I felt like i was taken advantage of, so i contacted the Better Business Bureau to complain. I get a call from Strauss yesterday asking me to come in and talk about how can we resolve this problem. I have the mgr telling me that he wished I didn't contact the BBB. Well I wish you'd fixed my car correctly the first time..is what I wanted to reply, but I didn't.

I couldn't go yesterday because my car was at another mechanics in town getting evaluated. Turns out it was the transmission. Had nothing to do with the breaks or the front tires. Plus the mechanic was nice enough to say that I should check with my dealer to make sure it was under warranty.(which I found out it was).

I'm going to go there today and ask for my money back. The truth is that i did need new breaks soon, but not at that moment. And the fact that I was told that the breaks were the problem really pissed me off. They saw me as an easy target and thought they could get away with it. They thought wrong.

I will let you know what happens.

I NEED A NEW CAR.